Overview – Problem Solving Techniques Course
Problem solving and decision making skills are extremely important in terms of management and leadership in business life. There are multiple accepted techniques that improve the right decision making ability for the solution of the problem. Which of the Problem Solving Techniques to use depends on the type and complexity of the subject. It is essential to choose the right tool and actively participate in the team.
Identification of the Problem
The most important step in the Problem Solving process is to make a correct definition. The problem definition must be clear and measurable to everyone. One of the tools frequently used in the identification step is Pareto.
Root Cause Analysis
After the problem definition is made, the team is ready to go deeper and to determine the root causes.
In this stage the root causes are investigated which create variations in process. The root causes focused at this stage should not be the symptoms of the problem but the real causes. Therefore this stage is most essential part of the whole process and maximum effort is performed to find exactly root causes. Otherwise, the results fail and all effort goes to waste because the root cause cannot be eliminated.
After determining the root causes the team focuses on the counter measures which exactly eliminate the root cause effect. Innovative thinking tools which are effective in teamwork are used in this stage. The aim of these tools is to use collective mind of the team in order to find the most effective counter measures.
Choosing the Best Solution
After more than one idea has emerged, it is now possible to choose the best one. Possible effects, applicability and risks are evaluated systematically and the one with the maximum benefit, minimum cost and risk is selected.
Implementation and Evaluation of Effectiveness
After deciding which action to take, it is extremely important to carry out the action as soon as possible. After choosing the best countermeasure to take, it is extremely important to carry out the action as soon as possible.
If there is more than one action, it is necessary to consider the process as project management and create an action plan. The effect of the countermeasures on outputs should be monitored for a while,the results have to evaluated and shared with the team.
Next step after confirmation to the effectiveness of the countermeasures is to make the new situation to be a standard of that process. Otherwise, the improvements may lose its effectiveness within a period of time.
The goal of the Problem Solving Techniques Course is to train experts who can systematically manage the Problem Solving process by choosing the right tool for the issues such as chronic problem or the opportunity for improvement.
Content – Problem Solving Techniques Course
- Introductions: Problem, process, symptoms, defect
- Variation (Variability), What is a symptom?
- Controllable and uncontrollable factors
- Data collection methods
- Creative problem solving techniques
- Building a team
- Teamwork, dynamics and stages
- A3 Problem Steps
- Clarify the problem
- Breakdown the problem
- Set the target
- Analyse the root cause
- Fishbone diagram (Ishikawa)
- 5 Why
- Cause and effect matrix
- Develop countermeasures
- Implement countermeasure
- Monitor results and risks
- 6 Sigma (DMAIC)
Problem Solving Techniques Course Duration: 3 days
Participants who scored 70 and over out of 100 in the evaluation exam to be held after the training will be entitled to receive the “Achievement Certificate of Problem Solving Techniques”. The Candidates who do not get enough score will be given an “Attendance Certificate of Problem Solving Techniques”.